Plumbing You Can Trust
A licensed family team serving Austin since 2000 — bathrooms, water heaters, repipes, 24/7 emergency.
We’re probably in your
neighborhood.
Type your ZIP and we’ll tell you instantly. If we don’t serve your area — we’ll point you to a vetted local plumber we trust.
Five reasons people keep us.
Most Austin-area calls answered and dispatched within the hour.
Texas Master Plumber license #MPL18492. $1M general liability.
Written quote before any work begins. The price we say is the price.
If we can’t do the job we quoted for the price we quoted, we leave — and you owe nothing.
Same family, same neighborhood, three generations of Reyes plumbers.
Built for Pre-1980 Austin Homes
We handle plumbing as one connected system — water main, supply lines, drainage, fixtures, and venting. Most leaks are symptoms; we find the cause so the same pipe doesn’t fail twice. Honest pricing, written before any work begins.
System-First Repair
We map your full water system before touching a wrench. Then we fix the cause, not just the visible leak — so the repair lasts.
Whole-Home Repipe
Full copper or PEX repipe in 1–3 days. Room-by-room with drop cloths and floor protection — your kitchen stays usable while we work. Manufacturer-backed warranties.
Long-Term Water Heaters
Tankless or hybrid installs sized to your home’s actual hot water demand. We calculate fixture units, not flat assumptions or sales scripts.
Upfront. Flat-rate. No dispatch fee.
Three of our most-booked services. The number you see here is the number you sign on the estimate.
Includes free camera inspection. Most clogs cleared in under an hour.
Tankless or tank install, same-day for most Austin-area calls. Manufacturer warranty included.
Acoustic and thermal scanning. Free if we do the repair in the same visit.
“We give you a written estimate before any work begins. If we cannot do the job for the price we quoted — we walk.”
How a Westbrook visit works.
Four steps. Every job. No surprises between any of them.
You call us
Live answer 24/7 — never a call center, never a bot. We confirm your address and the issue.
We arrive on-time
Most Austin-area calls met within 60 minutes for emergencies. SMS update when we’re 15 minutes out.
We quote in writing
Diagnosis, flat-rate price, parts list, and timeline — on paper, before we open a single tool case.
You approve, we work
Sign the quote and we begin. The price you signed is the price you pay — even if the job takes longer than expected.
The Reyes family and the crew they trust.
Same people on every call. Background-checked, drug-tested, uniformed — and named on every quote before they show up.
Miguel Reyes
Master Plumber TX #MPL18492 — Founded Westbrook in 2000.
Miguel apprenticed under his father in El Paso, took his Master Plumber license at 28, and moved to Austin in 1999 to start Westbrook in a one-truck garage on Manor Road. Twenty-six years later, Westbrook is a five-truck shop — and Miguel still does intake on every job over $5,000.
His son Carlos joined in 2011 as operations lead. His grandson Tomas started apprenticing in 2024. Three generations, same trade, same family — and yes, that’s the actual reason it’s called Westbrook (Miguel’s mother’s maiden name).
“We do this the way I’d want it done in my own mother’s house. That’s the whole thing.”— MIGUEL, ON HOW WE OPERATE
“I sign off on every quote that leaves this office. If a number looks off, the job doesn’t go out.”
“We carry every common part on the truck. Eight out of ten jobs, we don’t have to come back twice.”
“I do mostly water heater installs. Got my Rinnai cert last year.”
“I’m the one who answers when you call at 2 a.m. Real human. Always.”
“Third generation. Granddad’s still my hardest grader.”
Questions before you call?
The seven things people ask most. If your question isn’t here, call — we answer live, twenty-four hours a day.
Do you actually answer at 2 a.m.?
Yes — real human, every call, every hour. We have a live dispatcher on overnight shift (it’s Maria — see Our People above). For emergencies, we dispatch within the hour to the Austin metro and most of Travis and Williamson counties.
How fast can you actually arrive?
For emergencies in Austin proper: typically 45–75 minutes from your call to our truck at your door. Cedar Park, Round Rock, Pflugerville: 60–90 minutes. We send an SMS with a 15-minute heads-up when we’re close, and we share live tracking from dispatch.
Will I know the price before you start working?
Always. We diagnose first, then write a flat-rate quote on paper before opening a tool case. You sign, we work. The price you sign is what you pay — even if the job runs long. If we can’t do it for the quoted price, we leave and you owe nothing.
Are you licensed and insured?
Texas Master Plumber license #MPL18492 (Miguel) plus three licensed journeymen on staff. $1,000,000 general liability and $500,000 workers’ compensation. All techs are background-checked and drug-tested. Documentation is shown with every quote — we can also email it ahead of your call.
What if I’m not happy with the work?
We come back at no charge until you are. Every job carries a 1-year workmanship warranty on top of the manufacturer warranty on any parts we install. Most water heaters carry 6–12 years through Rinnai, Rheem, and A.O. Smith.
Do you offer financing?
Yes, through Wisetack for jobs over $500. Soft credit check that doesn’t affect your score, fixed monthly payments, no prepayment penalty. Approval in about 60 seconds. We can run it before you sign — no obligation.
Where exactly do you serve?
Austin and surrounding cities — Cedar Park, Round Rock, Pflugerville, Leander, Buda, Kyle, Georgetown, Hutto, Lakeway, Bee Cave, West Lake Hills, and Sunset Valley. Use the ZIP-check tool above to confirm your address instantly.
“They diagnosed a slab leak three other companies missed. Done in two days, no drama.”
“Quoted us flat-rate, stuck to it, cleaned up like they were never here.”
“Eric talked us out of a repipe we didn’t need. Who does that? Westbrook.”
What we walked into. What we left.
Corroded Cast Iron Drain — Leaking Inside the Wall
“Original cast iron stack had corroded through and was actively leaking inside the wall cavity. Opened access, cut out the failed section, and repaired with schedule-40 PVC using no-hub Fernco couplings. Wall patched same day.”
Seized Sump Pump — Basement Flooding at Year 12
“Original pump had seized completely — motor burned out, pit filling with groundwater. Pulled the old unit, installed a new 1/2 HP submersible with a PVC discharge line and check valve. Basement was dry within the hour.”
Tell us what’s going on.
Fill in the form and we’ll call you back within the hour during business hours — or within 15 minutes for emergencies.
We’ll call you back within the hour. For emergencies, call us directly:
(512) 555-8199
Ready to fix what’s leaking?
Call us, or book online — we’ll be at your door same day for most Austin-area requests.
Book a visit or call (512) 555-8199 — 24/7 emergency